At queengame, we believe gaming should always be fun — never a source of stress, debt, or harm. Our responsible gaming program gives every Filipino player the tools, knowledge, and support to keep their gaming healthy and enjoyable.
Strictly for players
21 years and above
Gaming at queengame is meant to be a form of entertainment — like watching a PBA game with your barkada or enjoying a night out in Makati. It should add to your life, not take away from it. That's why responsible gaming isn't just a checkbox for us; it's built into everything we do.
queengame operates within the PAGCOR-regulated framework and takes its obligations to Filipino players seriously. We provide practical tools that let you set boundaries, take breaks, and seek help — all from within your queengame account. No judgment, no hassle.
Whether you're a casual bingo player from Cebu or a slots enthusiast in Quezon City, queengame wants your gaming experience to stay positive. If it ever stops feeling fun, we're here to help you step back.
Every queengame player must be 21 years or older. We verify age during registration and reserve the right to request additional ID documents at any time. Underage gambling is illegal and harmful — we take a zero-tolerance stance.
Deposit limits, session timers, cooling-off periods, and self-exclusion are all available in your queengame account settings. These tools are easy to activate and take effect immediately.
queengame's customer support team is trained to recognize signs of problem gambling and to respond with empathy, not judgment. If you reach out for help, you'll be heard.
queengame does not send promotional offers to players who have activated responsible gaming tools, are in a cooling-off period, or have self-excluded. Your wellbeing comes before our marketing.
These tools are available to every queengame player, free of charge, directly from your account dashboard. Use them proactively — you don't have to wait until there's a problem.
Set a daily, weekly, or monthly deposit cap in Philippine Peso (₱) to keep your spending within a budget you're comfortable with. Limits take effect immediately when lowered, and require a 24-hour cooling period when raised — so you can't impulsively increase them in the heat of the moment.
Set a maximum session duration so queengame automatically reminds you — or logs you out — when you've been playing for a set amount of time. It's easy to lose track of time when you're having fun; this tool keeps you grounded.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or place bets on queengame. It's a great option if you feel like you need a breather without committing to a full self-exclusion.
If you feel your gaming is becoming a problem, you can self -exclude from queengame for a minimum of 6 months or permanently. Self-exclusion is enforced immediately across all queengame games and services. We also share exclusion data with PAGCOR's national exclusion registry where required.
Enable pop-up reality checks that appear at intervals you choose — every 30, 60, or 90 minutes. Each alert shows how long you've been playing and how much you've wagered in that session, giving you a clear, honest picture of your activity.
Your full transaction and gameplay history is available in your queengame account at any time. Reviewing your history regularly is one of the simplest and most effective responsible gaming habits you can build.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, so it's important to recognize the early signs. If any of the following sound familiar, it may be time to use queengame's responsible gaming tools or seek outside support.
Spending more money or time gambling than you originally planned, and finding it hard to stop even when you want to.
Chasing losses — continuing to gamble in an attempt to win back money you've already lost.
Gambling with money meant for rent, bills, groceries, or other essential expenses.
Hiding your gambling activity from family members, friends, or your asawa.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Borrowing money, selling belongings, or taking out loans to fund gambling.
Answer these questions honestly. If you answer "Yes" to two or more, consider using queengame's responsible gaming tools or speaking with a counselor.
Have you ever gambled more than you intended to in a single session?
Have you ever lied to someone close to you about how much you gamble or how much you've lost?
Do you find yourself thinking about gambling when you're doing other things — at work, at school, or with family?
Have you ever gambled to escape problems, stress, or feelings of sadness or loneliness?
Have you ever tried to win back money you lost by gambling more?
Has gambling ever caused problems with your relationships, work, or finances?
Have you ever felt the need to gamble with larger and larger amounts to get the same level of excitement?
Setting up your responsible gaming preferences on queengame takes less than two minutes. Here's how:
Sign in to your queengame account using your registered email and password.
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Select the "Responsible Gaming" tab. You'll see all available tools: deposit limits, session timers, cooling-off, and self-exclusion.
Choose your preferred settings, confirm your selection, and the tool activates immediately. No waiting period for restrictions.
Need help? Our support team is available 24/7 via live chat or at [email protected]
Responsible gaming isn't just about avoiding problems — it's about building habits that keep gaming fun for the long term. Here are some practical tips from the queengame team for Filipino players:
Think of your gaming budget the same way you'd think about a budget for a night out in BGC or a weekend trip to Cebu. Once it's spent, it's spent — and that's perfectly okay.
Set a budget before you start
Decide how much you're willing to spend before you log in — not during the session.
Take regular breaks
Step away every hour. Grab a snack, stretch, or chat with someone. Fresh eyes make better decisions.
Never chase losses
If you've hit your loss limit for the day, log out. Tomorrow is another day — chasing losses almost always makes things worse.
Don't gamble when emotional
Avoid gaming when you're stressed, sad, or had a few drinks. Emotions cloud judgment and lead to poor decisions.
Balance gaming with other activities
Keep gaming as one of many hobbies — not the only one. Time with family, exercise, and other interests keep life balanced.
Talk to someone you trust
If gaming is causing stress at home or at work, talk to a trusted friend, family member, or counselor. You don't have to handle it alone.
queengame is here for the fun, the excitement, and the community — not to cause harm. Join Filipino players who game smart, set their limits, and keep it enjoyable. 21+ only. Always play within your means.
Gambling is addictive. Know when to stop. For players 21 years and above only.