Your privacy matters to us. This Privacy Policy explains exactly what personal data queengame collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
A plain-language overview of our core privacy commitments. The full legal text is in the sections below.
All personal and financial data stored by queengame is encrypted at rest using industry-standard AES-256 encryption. Your account credentials are hashed and salted — even queengame staff cannot read your password.
queengame does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your queengame experience.
queengame processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and the implementing rules of the National Privacy Commission (NPC) of the Philippines.
As a queengame player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. We respond to all verified data requests within 15 business days.
queengame uses cookies strictly for session management, security, and platform performance analytics. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside queengame.vip.
queengame collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with PAGCOR regulatory requirements. We do not collect data we do not need.
1.1 queengame operates the online gaming platform accessible at queengame.vip, offering casino games, bingo, slots, and related entertainment services to players in the Philippines. In the course of providing these services, queengame collects and processes certain personal data about you.
1.2 This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). It also reflects applicable guidelines issued by PAGCOR in relation to player data management.
1.3 By registering for a queengame account or continuing to use the queengame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.
2.1 For the purposes of the Data Privacy Act of 2012, queengame is the personal information controller in respect of the personal data collected through queengame.vip.
2.2 Our designated Data Protection Officer ("DPO") can be reached at the contact details provided in Section 15 of this Policy. The DPO is responsible for overseeing queengame's data protection strategy and ensuring compliance with applicable privacy laws.
3.1 queengame collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, transaction notifications, support |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, etc.) | Processing deposits and withdrawals in Philippine Peso (₱) |
| Technical Data | IP address, device type, browser, operating system, session tokens | Security, fraud prevention, platform optimization |
| Usage Data | Games played, bet amounts, session duration, login timestamps | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
3.2 queengame does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or regulatory directive.
4.1 Directly from you — when you register for a queengame account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
4.2 Automatically — through cookies, server logs, and similar technologies when you browse or use queengame.vip. This includes your IP address, device identifiers, and gameplay activity.
4.3 From third parties — queengame may receive data from payment processors (such as GCash and Maya) to confirm transaction status, and from identity verification service providers to validate your KYC documents. We may also receive fraud-screening data from security partners.
4.4 From regulatory bodies — PAGCOR and other Philippine regulatory authorities may share information with queengame as part of our licensing and compliance obligations.
5.1 queengame uses your personal data for the following purposes:
5.2 queengame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 queengame processes your personal data on the following legal bases under the Data Privacy Act of 2012:
7.1 queengame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
7.2 All third parties with whom queengame shares personal data are required to handle it in accordance with applicable Philippine privacy law and queengame's data protection standards.
8.1 queengame primarily stores and processes player data within the Philippines. Where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), queengame ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC guidelines.
8.2 By using queengame, you acknowledge that your data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
9.1 queengame retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
9.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, queengame will securely delete or anonymize it.
10.1 queengame uses the following types of cookies on queengame.vip:
10.2 queengame does not use advertising cookies, cross-site tracking pixels, or third-party behavioral profiling technologies.
10.3 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the queengame platform.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by queengame:
11.2 To exercise any of these rights, please contact our Data Protection Officer at the details in Section 15. queengame will respond to verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.
12.1 queengame implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
12.2 In the event of a personal data breach that is likely to result in harm to affected players, queengame will notify the NPC and affected players in accordance with the timeframes prescribed by the Data Privacy Act and NPC Circular No. 16-03.
13.1 queengame is strictly intended for persons aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. queengame does not knowingly collect personal data from persons under the age of 21.
13.2 If queengame discovers that personal data has been collected from a person under 21, we will immediately close the associated account, void any balance, and securely delete the data. If you believe a minor has registered on queengame, please contact us immediately at [email protected].
14.1 queengame reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on queengame.vip at least seven (7) days before the changes take effect.
14.2 The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of queengame following the effective date of any revision constitutes your acceptance of the updated Policy.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or queengame's data practices, please contact our Data Protection Officer:
15.2 If you are not satisfied with queengame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your data is safe with us. Join hundreds of thousands of Filipino players who trust queengame for fair, secure, and responsible online gaming. 21+ only. Play responsibly.
Gambling is addictive. Know when to stop. 21+ only. Play within your means.